At MillSaga, we are dedicated to providing you with top-quality cold-pressed oils and organic products. Our Refund and Returns Policy is designed to ensure a smooth and satisfactory shopping experience. Please read this policy carefully to understand our procedures for refunds and returns.

1. Refund Policy

a. Eligibility for Refunds:

• You may be eligible for a refund under the following conditions:
  • If you received a damaged or defective product.
  • If the product is different from what you ordered.
  • If you have canceled your order before it is shipped (applicable only if you have chosen the option to cancel before shipment).
  • If you return an unopened and unused product within 7 days of purchase.

b. How to Request a Refund:

• To request a refund, please contact our customer support team within 7 days of purchase.
• Provide details of your order and the reason for your refund request.
• Our customer support team will guide you through the refund process.

c. Refund Process:

• Once your refund request is approved, we will initiate the refund to your original payment method.
• The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

2. Returns Policy

a. Eligibility for Returns:

• You may be eligible to return a product under the following conditions:
  • If you received a damaged or defective product.
  • If the product is different from what you ordered.

b. Product Verification:

• Before accepting your order, we strongly encourage you to verify the products. This ensures that you receive the correct and undamaged items.

c. How to Request a Return:

• To request a return, please contact our customer support team within 7 days of purchase.
• Provide details of your order and the reason for your return request.
• Our customer support team will guide you through the return process.

d. Return Process:

• If your return request is approved, we will provide instructions on how to return the product.
• Once we receive the returned product and inspect it, we will notify you of the approval or rejection of your return.

e. Refunds for Returns:

• If your return is approved, you may choose between receiving a refund or a replacement product.

3. Non-Returnable Items
   • For hygiene and safety reasons, we do not accept returns for products that have been opened, used, or are not in their original condition.
4. Contact Us
   • If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at:

MillSaga – Healthy Saga Pvt Ltd
Sy. No. 124/2, Sri Matha Amruthanandamayi Road,
Ullal Main Road, Circle, Bengaluru, Karnataka 560056
Ph: +91 90207 76633
Email: millsaga.ullal@gmail.com

By placing an order with MillSaga, you agree to adhere to the terms and conditions outlined in this Refund and Returns Policy. We are committed to ensuring your satisfaction and will make every effort to assist you in resolving any issues you may encounter with our products.